At Neoskn Aesthetics, we are committed to safeguarding the privacy of our clients and website visitors.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We may collect the following personal information when you interact with our website:

• Personal Identification Information: Name, email address, phone number, etc.

• Health Information: Medical history or information relevant to the treatments we offer (only if provided voluntarily).

• Payment Information: Credit/debit card details, billing address, and transaction history (only for purchases or bookings).

• Usage Information: Data about how you interact with our website (e.g., IP address, browser type, referring URLs, etc.).

 

2. How We Use Your Information

We use your personal information to:

• Provide and improve our aesthetic services.

• Process transactions and bookings for treatments.

• Communicate with you about your bookings, orders, or inquiries.

• Send promotional emails or newsletters (only if you’ve subscribed).

• Maintain and secure our website.

• Comply with legal obligations and improve customer experience.

 

3. Data Protection

We take the security of your personal information seriously. We use industry-standard security protocols, including encryption, firewalls, and secure servers, to protect your data from unauthorized access, alteration, or disclosure.

 

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share information in the following situations:

• With trusted service providers who assist us in managing our website, processing payments, or delivering services.

• As required by law, including responding to legal requests or protecting our rights.

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interaction with our website. These help us improve our website’s functionality and enhance your user experience. You can manage your cookie preferences through your browser settings.

 

6. Your Rights

You have the right to:

• Access and update your personal information.

• Request deletion of your data, where applicable.

• Opt out of marketing communications at any time by clicking the unsubscribe link in our emails.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be noted at the top.

 

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: info@neosknaesthetics.com

• Phone: 08165429886

 

Return Policy for Neo Skin Aesthetics

At Neoskn Aesthetics, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your products, we offer the following return policy:

 

1. Returns and Exchanges

• Products eligible for return: Skincare products or beauty items purchased through our website may be returned if they are unopened, unused, and in their original condition.

• Non-returnable items: Services such as aesthetic treatments (Botox, Dermal Fillers, etc.) are non-refundable.

• Timeframe for returns: Returns must be requested within 24 hours of receiving the product.

• Process: To initiate a return, please contact us via email (info@neosknaesthetics.com) with your order details. You will receive instructions for sending the product back.

• Return Shipping Costs: You are responsible for the return shipping costs, unless the item is defective or incorrectly shipped.

 

2. Refunds

• Once we receive and inspect your returned item, we will process a refund to your original payment method, minus any shipping costs.

• Refunds will be processed within 7-10 business days after the return is approved.

 

3. Exchanges

If you wish to exchange a product for another, please follow the return process outlined above, and specify which product you would like to exchange your purchase for. Exchanges are subject to availability.

 

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and return shipping costs will be covered by us.

 

5. Contact Us

For returns, exchanges, or any questions related to our return policy, please contact us:

• Email: info@neosknaesthetics.com

Phone: 08165429886